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TERMS&CONDITIONS

Please read these Terms and Conditions carefully before using the Lisbon Walker® website, http://www.lisbonwalker.com, operated by GenialOut, Lda.

 

Access to and use of the website is subject to your acceptance and compliance with these Terms and Conditions, so you should read them carefully. These Terms apply to all visitors, users and others who access or use our website.

 

By accessing or using the Lisbon Walker® website, you agree to comply with these Terms. If you disagree with any part of the terms, you should not access, view or insert data on this site.

 

Lisbon Walker® reserves the right to change these Terms and Conditions. Whenever we do, we will post the date of the last update on this page.

There is no transfer of information to third parties. See our Privacy Policy for more information.

LINKS TO OTHER WEBSITES

Any connection between the website and other websites is strictly prohibited without the prior written authorization of Lisbon Walker®.

 

Lisbon Walker® also reserves the right to change, suspend or discontinue this website or part of its contents without any prior notice, not assuming responsibility for any interruptions in the presentation of the website, for viruses or for other damages that may be caused to its users.

 

Some links on this website redirect the user to external websites, Lisbon Walker® partners. By clicking on these links, you will be leaving the Lisbon Walker® website. As we have no control over these sites, we are not responsible for the material present on them.

PROGRAMMING OF SERVICES

Service proposals, including price, location and other relevant information, will be valid only for the dates presented in the proposal. The description of each service on the website and in the personalized proposals sent to customers is explained in as much detail as possible. However, the content and format of the services may change slightly, depending on the time of year, weather conditions, or public health factors (pandemics or natural disasters). However, any changes that exist, will be communicated at the time of confirming your reservation. The activity programs provided to customers include a detailed description of activities, such as rules of conduct, general and specific conditions, prices, among other information. Activity participants should therefore be made aware of the program of the respective activity.

PRIVATE TOURS OR ACTIVITIES

Proposals for private groups / companies are subject to a prior budget and are dependent on the availability of Lisbon Walker® agenda. The proposed values ​​depend on the number of people, chosen destination, duration of the event, costs of hotels, restaurants, transport, food tasting, among other variable factors.

DURATION

The duration of the activities is given only as an indication and approximately, and may vary according to factors external to the guides. A tolerance of 15 minutes will be given for all participants to meet at the meeting point defined for each program and activity from which the agreed time for the agreed activity / tour is discounted.

RESERVATION AND PAYMENT

All activities and programs on the Lisbon Walker® website are intellectual property and marketed by GenialOut Lda, under the Lisbon Walker® brand.

To sign up for any activity with Lisbon Walker® you must make your purchase or reservation via the booking form on our website www.lisbonwalker.com or via email info@lisbonwalker.com or book@lisbonwalker.com. With this action you are agreeing with the General Terms&Conditions of the activity. In this way, you are committed to paying all services provided in the activity for which you made your reservation.

After making the reservation and it is accepted and scheduled by the Lisbon Walker team, you must proceed to pay for the activity for which you signed up. In the case of scheduled activities of one day, payment can be made at the meeting point, before starting the activity, or, in the case of activities involving local partners, payment must be made in advance and by bank transfer. The prepayment of activities, when requested, must be made by bank transfer to the indicated IBAN that you will receive in response to your reservation, being necessary to send the respective proof of payment to the email info@lisbonwalker.com.

If you want to issue a receipt you should ask us when you pay for the activity.

 

Upon registration or reservation, the customer assumes some commitments to Lisbon Walker®:

  • Be aware of and accept these Terms&Conditions for participation, as well as the program of the activity in which the Client signs up, which constitutes the particular conditions for participation in the activity.
  • That he/she is in adequate health conditions for the activity in which he/she subscribes and accepts the nature of the activity, namely the risks arising from the impossibility of immediate access to medical assistance.
  • You should always report to Lisbon Walker® if you suffer from any chronic or other illness that prevents you from practicing this activity. If you have permission from your doctor to be able to participate, you will have to give us a medical certificate.
  • That you are aware of the type of physical and psychological demands that the activity involves and that can lead to extreme and unforeseen situations.
  • This type of adventure travel is intended only for people who already have some experience of walking and who are well prepared physically and mentally, for the level of difficulty of the program in which they want to enroll.
  • Under no circumstances, should you sign up for any type of Lisbon Walker® programs if you have a physical problem, or any other problem, which may limit you in some way in your performance, thus endangering your physical integrity as well as that of the group in which it is integrated.
  • If you need advice or clarification on whether any activity is suitable or advised for any physical or mental health condition, you should contact us via email: info@lisbonwalker.com

CANCELAMENTOS, ALTERAÇÕES OU ANULAÇÃO DA ATIVIDADE

 

Cancelamento por parte da Lisbon Walker®

Em caso de necessidade de cancelamento de uma atividade, por razões alheias à nossa vontade (por exemplo: condições meteorológicas extremas que coloquem em risco a segurança dos participantes, acidente, doença ou fatalidade por parte dos guias), notificá-lo-emos com a maior brevidade possível e efetuaremos todos os esforços para lhe apresentarmos uma alternativa de sua conveniência ou, nalguns casos poderá haver lugar ao reembolso integral do valor da reserva, isto se não houver compromissos já previamente assumidos com terceiros.

 

Sendo assim, a Lisbon Walker® reserva-se no direito de cancelar as atividades quando:

  • Não estão reunidos os participantes mínimos exigidos para cada atividade;
  • Não estão reunidas condições de segurança (nomeadamente sáude);
  • Não estão reunidas as condições previstas nas condições particulares;

 

Cancelamento por parte do cliente

No caso de cancelamento da reserva por parte do cliente, poderá receber o reembolso integral do seu pagamento e nas seguintes condições:

  • Receberá o reembolso integral se efetuar o cancelamento até 72 horas antes do início da atividade e caso a Lisbon Walker®, na sequência da reserva feita, não tenha já assumido compromissos perante outros operadores envolvidos na atividade.
  • Receberá o reembolso de 50% se efetuar o cancelamento até 48 horas antes do início da atividade e caso a Lisbon Walker®, na sequência da reserva feita, não tenha já assumido compromissos perante outros operadores envolvidos na atividade.
  • Não receberá qualquer reembolso no caso de não comparecer na actividade ou se decidir cancelar nas 24h antes da actividade.

CANCELLATIONS, CHANGES OR CANCELLATION OF THE ACTIVITY

 

Cancellation by Lisbon Walker®

In case of need to cancel an activity, for reasons beyond our control (for example: extreme weather conditions that put the safety of the participants at risk, accident, illness or fatality on the part of the guides), we will notify you with the as soon as possible and we will make every effort to present you with an alternative of your convenience or, in some cases, there may be a full refund of the reservation amount, if there are no commitments already made with third parties.

 

Therefore, Lisbon Walker® reserves the right to cancel activities when:

  • The minimum participants required for each activity are not met;
  • Safety conditions are not met (namely health);
  • The conditions foreseen in the particular conditions are not met;

 

Cancellation by the customer

In case of cancellation of the reservation by the customer, you can receive a full refund of your payment and under the following conditions:

  • You will receive a full refund if you cancel within 72 hours before the start of the activity and if Lisbon Walker®, following the reservation made, has not already made commitments to other operators involved in the activity.
  • You will receive a 50% refund if you cancel within 48 hours before the start of the activity and if Lisbon Walker®, following the reservation made, has not already made commitments to other operators involved in the activity.
  • You will not receive a refund if you do not show up for the activity or if you decide to cancel within 24 hours before the activity.

 

RETURNS AND REFUNDS

Product returns

If you are not completely satisfied with your purchase, we are here to help.

  • You have 10 working days to return a product from the date you received it;
  • To be entitled to a return, the product must be unused and in the same condition as the customer received it;
  • The product must be in the original packaging and the receipt or proof of purchase is mandatory.

 

In the case of returning a product, the total costs associated with the shipment are the responsibility of the customer and are not subject to refund by GenialOut, Lda.

 

 

Product refunds

As soon as we receive the product, the customer will receive a notification that we have received the returned item. After inspection of the product, it communicates about the refund status. If the return is approved, a refund will be initiated on the credit card (or original payment method). The customer will receive the credit in a few days, depending on the policies of their card issuer.

 

Refund of services purchased on the website

This category includes purchases of tours and / or activities and other online products, such as electronic tickets, tour vouchers, etc. In these cases, GenialOut, Lda only accepts the cancellation of an online reservation or a ticket purchased on the website www.lisbonwalker.com, up to 48 hours before the activity date.

TRANSPORTATION

Itineraries are included in the programs only as an indication and the route is subject to change. In the services provided by us, unless expressly stated otherwise, no transport or transfer is included.

 

SAFETY RULES

Lisbon Walker® activities scrupulously comply with safety, hygiene and detachment rules, reducing the risks associated with the activities developed by us, both in a normal context and in the context of a pandemic associated with COVID-19. However, participants should be aware that due to the nature of the activities, the risk cannot be reduced in its entirety.

Participants in Lisbon Walker® activities must undertake to follow certain rules of conduct, which respect their own safety, that of other people (participants in the activities or not) and the heritage and surrounding space. The company GenialOut, Lda, as well as its collaborators will not be responsible for improper behavior of the participants during the activities, being able, however, to conclude an activity if the safety conditions or the minimum rules of conduct are in question.

It is the client’s responsibility to ensure that he is in good health for the practice of the respective activities. Certain activities presuppose the verification of certain conditions in the person who performs them, such as minimum age, health status and other physical and psychological requirements.

Whenever possible, such restrictions will be indicated in the proposal sent to the client, being advised to read them carefully after receipt.