These terms apply to bookings of tours and activities and to purchases in the shop on lisbonwalker.com. By booking or buying, you accept them. Please read them together with the description of each tour and with our Privacy policy.
1. Who we are
Lisbon Walker® is a brand of Genialout, Lda., a private limited company with tax number (NIF) 507423534, registered as a tourist activities operator in the National Register of Tourist Animation Agents (RNAAT) under no. 49/2005. Registered office: Rua Prof. Delfim Santos, n.º 3-9B, 1600-610 Lisboa, Portugal (registered office only, not open to the public). Email: info@lisbonwalker.com · WhatsApp: +351 963 575 635.
2. Tours and bookings
- Regular (group) tours are booked and paid online through our booking platform (Peek). Your booking is confirmed when you receive the confirmation email.
- Private tours and tours for schools and groups are booked on request. We send you a proposal with the price, date and conditions; the booking is confirmed when you accept it and make the payment indicated in the proposal.
- Prices are in euros and include VAT at the legal rate. Unless the tour description says otherwise, transport, entrance tickets, food and drinks are not included.
- Proposals are valid only for the dates and conditions they state.
3. Meeting point and punctuality
Each tour has a meeting point and start time, shown on the tour page and in your confirmation. Please arrive 10 minutes early. We wait up to 15 minutes after the start time; after that the group may leave, and a late arrival counts as a no-show. The duration of each tour is approximate.
4. Cancellations and changes by you
Regular tours (in a group, on fixed days):
- Cancel 48 hours or more before the start: full refund.
- Less than 48 hours before the start, or no-show: no refund, but you can reschedule once to another date.
Private tours: unless your proposal says otherwise:
- Cancel 72 hours or more before the start: full refund.
- Cancel between 72 and 24 hours before the start: 50% refund.
- Cancel less than 24 hours before the start, or no-show: no refund.
The terms in your proposal prevail, especially when we have already paid third parties (such as restaurants, tastings or transport). To cancel or change a booking, use the link in your confirmation email or write to info@lisbonwalker.com.
5. Cancellations and changes by Lisbon Walker
We may have to cancel or change a tour for reasons beyond our control – for example, extreme weather that puts participants at risk, illness of the guide, or public events and closures. We may also cancel a tour if the minimum number of participants is not reached. In these cases we will tell you as soon as possible and offer you another date or tour, or a full refund.
6. Your safety and the group
Our tours are walking tours through hilly streets, steps and cobblestones. Please check the level shown on each tour and wear comfortable shoes. Tell us in advance about any health or mobility condition so that we can advise you or adapt the tour. Children must be accompanied by an adult. The guide may exclude from the tour anyone whose behaviour puts the safety of the group at risk or seriously disturbs it, without a refund.
7. Shop
- Products are paid online. Physical products are shipped to the address you provide; delivery times and costs are shown before you pay.
- You can return a physical product within 14 days of receiving it, without giving a reason, as long as it is unused and in its original packaging. Please tell us first at info@lisbonwalker.com. Return shipping costs are paid by you. We refund the price (and the original standard delivery cost) within 14 days of receiving the product back, using the same payment method.
- Digital products and games can no longer be returned once they have been sent or downloaded, if you agreed to this when buying.
8. Right of withdrawal for tours
Under EU and Portuguese consumer law (Decree-Law 24/2014), the 14-day right of withdrawal does not apply to leisure services booked for a specific date. For tours, the cancellation rules in section 4 apply.
9. Liability and insurance
Genialout, Lda. has the personal accident and civil liability insurance required by law for tourist activity operators. We are not responsible for loss of or damage to personal belongings, or for the content of external websites linked from ours.
10. Complaints and disputes
If something went wrong, please tell us first at info@lisbonwalker.com – we want to put it right. You can also use the electronic complaints book: www.livroreclamacoes.pt.
In the event of a consumer dispute, you may use an alternative dispute resolution entity, such as the Lisbon Consumer Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa – www.centroarbitragemlisboa.pt). More information at www.consumidor.gov.pt. These terms are governed by Portuguese law.
11. Intellectual property
The texts, photos, tour itineraries, logos and other content on this website belong to Genialout, Lda. or are used with permission, and may not be copied or reused without our written authorisation.
Last updated: September 2026